Privacy Policy

Nexus Medical Opinions operates this website to provide information about its services and to allow veterans, attorneys, and accredited representatives to request contact. The public inquiry forms are designed to collect only limited contact information.

This public website is not intended for the submission of medical records, protected health information, or detailed case information. A website inquiry is not the medical intake process.

The veteran inquiry form collects:

• First name and last name
• Email address
• Phone number, if provided
• Consent to be contacted about the inquiry

The attorney and accredited representative inquiry form collects:

• First name and last name
• Firm or organization
• Work email address
• Phone number, if provided
• Whether the inquiry concerns a sample report or discussing a case
• Consent to be contacted about the inquiry

Nexus receives this information so it can respond and discuss appropriate next steps.

The public inquiry forms are not designed to collect:

• Medical records, diagnoses, or detailed medical histories
• Social Security numbers, VA file numbers, or dates of birth
• Disability ratings
• Client medical records or sensitive case descriptions
• Record uploads or other files

Please do not place this information in ordinary website or email communications unless Nexus provides appropriate instructions. Although the forms are not designed to request such information, Nexus cannot guarantee that unsolicited information will never be sent.

Nexus may use inquiry and website information to:

• Respond to inquiries and determine appropriate next steps
• Communicate about requested Nexus services
• Follow up on a request for a sample report
• Maintain and protect website operations
• Prevent misuse or abuse
• Comply with legal obligations where applicable

Nexus uses service providers to operate portions of the website and deliver communications. Resend currently provides transactional email delivery for website inquiries.

Service providers may process information necessary to provide their services, including email addresses, message contents, delivery metadata, and service or usage information. Their processing is also governed by their applicable terms and privacy practices. Nexus does not control every aspect of a provider's retention or internal operations.

Website hosting, security, and network infrastructure may automatically process standard technical information needed to deliver and protect the website. This may include an IP address, browser or device information, request date and time, server or request logs, and security-related information.

Nexus does not use advertising cookies or behavioral advertising on this website. Optional Google Analytics operates only after affirmative visitor consent as described below. Strictly necessary browser or hosting technologies may still be used to deliver website functions.

Nexus uses optional Google Analytics to understand how the website is used and improve the experience. Analytics is off unless you affirmatively allow it. You may decline Analytics and continue to use the website.

When allowed, Google Analytics may set or read Analytics cookies and process limited website usage and technical information, including sanitized page paths and standard browser, device, and network information. Google acts as the analytics service provider.

Nexus does not send inquiry names, email addresses, phone numbers, firm names, medical records, medical details, case information, or form contents to Google Analytics. Nexus does not use a user ID or hashed identifier for this measurement.

You can change your choice later with the Analytics preferences control in the website footer. If you turn Analytics off after allowing it, Nexus stops further Analytics events from this website and attempts to remove Analytics cookies accessible from the current website origin. Browser restrictions may prevent website code from removing cookies that are unavailable to JavaScript or were created under a different domain or context.

Submitting a public inquiry is not the medical intake. If Nexus determines that a medical review may proceed, Nexus will provide separate instructions for submitting case information and records through the appropriate intake process.

Do not send medical records or sensitive medical information through the public inquiry forms or ordinary email unless Nexus specifically instructs you otherwise. Not every inquiry will proceed to medical review.

Nexus may disclose information in limited circumstances to:

• Service providers performing functions for Nexus
• Professional advisers when reasonably necessary
• Legal or regulatory authorities when required by law
• A successor or other party if a business transfer occurs

Nexus does not sell personal information collected through the public inquiry forms for money.

The Nexus public website does not maintain a dedicated database of inquiry submissions. Inquiry information is transmitted through Nexus's transactional email workflow and may remain in Nexus business email systems and service-provider systems for operational, recordkeeping, security, legal, or business purposes.

Retention by service providers may be governed by their own policies and agreements. Nexus will retain information only for as long as reasonably needed for legitimate business or legal purposes, subject to final policy and legal review.

You may contact Nexus at tyler@nexusmedicalopinions.com with questions or reasonable requests concerning the contact information you submitted.

Depending on where you live and applicable law, you may have additional privacy rights. This policy does not promise a particular statutory process or response deadline where it does not apply.

The website and Nexus services are not directed to children under 13. Nexus does not knowingly use the public inquiry forms to solicit personal information from children under 13. If Nexus learns that such information has been submitted, it may take appropriate steps to delete or otherwise address it.

Nexus uses reasonable administrative and technical measures appropriate to the public website and inquiry workflow. No method of internet transmission or electronic storage can be guaranteed completely secure. Visitors should follow the posted instructions not to send medical records or sensitive case information through the public forms or ordinary email.

The website may link to or rely on external services. Those services operate under their own terms, privacy practices, and availability. Review the applicable third-party policies before providing information directly to an external service.

Nexus may update this Privacy Policy as the website, business practices, or legal requirements change. The date at the top of this page will be revised when material updates are made.

For questions about this Privacy Policy or the information you submitted, contact: